Shipping and returns

Home / Shipping and Returns

Our Guarantee of Satisfaction and Refund policy:

In order to guarantee customer satisfaction our refund policy includes a forty five (30) day money back guarantee on the Single and TWIN packs only. If we supply the wrong product or if the product is in any way damaged, we will exchange it for the correct one, free of charge. If you are not happy with the product and it was not what you were looking for, we will refund your purchase price excluding delivery costs. Should you require and are eligible for a refund then the original USPS Mail charge of $7.91 (United States) or the Carrier charge that was used to your country will be deducted and we will gladly refund you once you have provided us with a valid reason.

Shipping direct from our warehouses below:

United States Customers – Shipping 2-4 days using USPS – Estimated Charge $7.91

The Rest of the World – Shipping 10-14 days – Global Mail service with Tracking – Estimated Charge $14.40

Questions & Answers

What are the time frames and limits for accepting a refund?

Our customers have 30 days to qualify for a refund on either the Single or Twin Pack

What condition should the product be for a full refund?

Product must be in its original packaging

Who is responsible for postage in returns and exchanges?

The customer is responsible for the return postage

SnoreMate Website Policy:

The information is provided by SnoreMate and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

The materials on this website are intended to give an overview of the condition of snoring and sleep apnea. They are in no way intended to replace the professional medical care, advice, diagnosis or treatment of a doctor. The website does not have answers to all problems. Answers to specific problems may not apply to everyone. If you are worried about any aspect of your health you should consult a doctor in person. If you do not agree with these terms of use you should not use the site.

Intellectual Property Rights:

All the content, trademarks and data on this web site, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to SnoreMate and as such are protected from infringement by local and international legislation and treaties.  

Security and Credit Card security:

Information is confidential, SnoreMate has created a safe and secure website for its customers. We want you to understand and trust your online shopping experience. SnoreMate is legally committed to protecting all your transactions and information. Your credit card details and personal information will never be disclosed to any third parties, unless obliged to do so by law. Please bear in mind, as a customer in this virtual shop, you also have certain legal obligations, similar to any other shopping experience. For more information, read our privacy policy.

Payment Methods:

Credit Card payments are done using PayPal and 2Checkout. Please note that to protect our customers and the interests of customers, SnoreMate scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if is not satisfied by PayPal or 2Checkout with it’s legitimacy.

Item Costs:

The price of each product is displayed with the product. In the event of a sale or special offer, the discounted price is displayed. Import duties may be payable by recipients of goods in foreign countries. SnoreMate will not be liable for any foreign levies or added costs.

Shipping:

All items advertised on the SnoreMate website have an indication of the delivery time. The warehouse has a 2 day processing timeframe, followed by a 2-4 day delivery within the following countries, United States, the rest of the world the shipping is done from our Head Office and it takes 10-14 working days from date of shipping. Unforeseen delays, seasonal peaks and delays at customs is outside the control of SnoreMate.

Agreements of Sale:

An agreement of sale between SnoreMate and a user only comes into effect if and when:
A credit card authorisation is received from the issuing bank; or A deposit of an electronic transfer is reflected on SnoreMate bank statement (and only if such payment is received within 5 (five) business days after completion of the purchase cycle); or A direct deposit is reflected on SnoreMate bank statement (and only if such payment is received within 5 (five) business days after completion of the purchase cycle.

SnoreMate reserves the right to refuse, to accept and/or execute an order without giving any reasons. SnoreMate also reserves the right to cancel orders in whole or in part as circumstances dictate.
SnoreMate shall only be liable to refund monies already paid by the user, excluding the shipping cost. SnoreMate shall take all reasonable efforts to maintain correct prices.
However, should errors occur and items are offered at incorrect prices, SnoreMate will not be obliged to sell goods at such incorrect prices and shall only be liable to refund monies paid.
SnoreMate snoring mouthpiece solution SnoreMate nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use the SnoreMate snoring mouthpiece solution.